Privacy Policy

Last updated: 9 September 2026

Who We Are

Wild Queen Spiritual is operated by Cindy Amess in England. For data-protection purposes, Cindy Amess is responsible for the personal information collected through this website and the services offered by Wild Queen Spiritual.

Contact details:

Email: wildqueenspiritual@gmail.com
Business correspondence address: [Wild Queen Spiritual business correspondence address]

Information We Collect

Depending on how you use the website, we may collect:

• Your name, email address and other contact details
• Booking, order and payment information
• Questions, messages and information you voluntarily share for a reading or coaching service
• Communications sent through email, WhatsApp or Microsoft Teams
• Kind words or testimonials you choose to submit, together with your permission preferences
• Technical information such as your device, browser, IP address and website activity
• Cookie and analytics information, depending on your cookie choices

Payment details are processed securely by Wix and the payment provider you choose, such as PayPal, Google Pay or your card provider. Wild Queen Spiritual does not receive or store your complete card details.

How We Use Your Information

We use personal information to:

• Respond to enquiries
• Arrange and provide readings, coaching and other requested services
• Process orders, payments, refunds and digital-product delivery
• Communicate about bookings or purchases
• Maintain business, tax and accounting records
• Protect the website and prevent misuse or fraud
• Display approved testimonials where clear permission has been given
• Improve the website and understand how it is used
• Send marketing only where consent has been given

Our lawful bases may include performing a contract, complying with legal obligations, pursuing legitimate business interests and obtaining consent.

Sensitive Information

Reading or coaching questions may contain sensitive information about health, relationships, beliefs or personal circumstances. Please only share information that is reasonably necessary. Where sensitive information is voluntarily provided, it will only be used to deliver the service requested and where the appropriate consent or other lawful condition applies.

Testimonials and Kind Words

Testimonials are never displayed automatically. Submissions are reviewed before publication.

Only the first name and kind words provided will appear on the website. A testimonial will only be published where permission has been given. Permission may be withdrawn at any time by emailing wildqueenspiritual@gmail.com.

Who We Share Information With

Information may be shared only where necessary with trusted service providers, including:

• Wix, which hosts the website, forms, bookings and online store
• Payment providers
• Email, WhatsApp and Microsoft Teams communication services
• Digital-delivery and website-support providers
• Accountants, professional advisers or legal authorities where required

We do not sell personal information.

Some service providers may process information outside the United Kingdom. Where this happens, we rely on the safeguards used by those providers to protect personal information.

How Long We Keep Information

General enquiries are normally kept for up to 12 months after the last contact.

Reading, coaching and related communications are normally kept for up to 12 months after the service ends, unless they are needed for an ongoing matter or must be retained by law.

Order, payment and accounting records may be kept for up to six years.

Testimonials may remain published until they are no longer required or permission is withdrawn.

Information will not be kept longer than reasonably necessary.

Your Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be deleted
• Restrict or object to certain uses
• Withdraw consent
• Ask for information to be transferred
• Complain to the Information Commissioner’s Office

To make a request, email wildqueenspiritual@gmail.com. You can also contact the Information Commissioner’s Office at www.ico.org.uk.

The website uses essential cookies so that it can work correctly. Optional analytics or marketing cookies should only be used according to the choices made through the website’s cookie banner.

You can adjust your browser settings or cookie preferences at any time, although disabling essential cookies may affect how the website works.

Security

Reasonable steps are taken to protect personal information. However, no online service or communication method can be guaranteed to be completely secure.

Changes to This Policy

This policy may be updated when the website, services or legal requirements change. The latest version will always appear on this page.