Refund and Cancellation Policy
Last updated: 9 September 2026
This policy explains how cancellations, rescheduling and refunds are handled by Wild Queen Spiritual. Nothing in this policy removes or restricts your statutory consumer rights.
Live Readings and Coaching Sessions
Please give at least 24 hours’ notice if you need to cancel or reschedule.
With at least 24 hours’ notice, you may reschedule once or request a refund for the cancelled session.
Cancellations made with less than 24 hours’ notice and missed appointments are normally non-refundable and cannot normally be rescheduled. Genuine emergencies may be considered individually.
If Wild Queen Spiritual cancels your appointment, you may choose a new appointment or receive a full refund for the affected session.
For a multi-session coaching journey, any refund will take account of sessions and support already provided, together with any rights you have under consumer law.
Email Readings
You may request cancellation by emailing wildqueenspiritual@gmail.com before work on the reading begins.
If work has already started, any refund may be reduced fairly to reflect work already completed, where permitted by law. Once a personalised reading has been completed and delivered with the appropriate consent, a change-of-mind refund will not normally be available.
If your reading is not delivered, is sent to the wrong address because of an error by Wild Queen Spiritual, or is materially different from the service purchased, please get in touch so the problem can be corrected.
Please check that the email address provided is accurate and look in your spam or junk folder before reporting a missing reading.
Digital Downloads
Digital books and workbooks are supplied for immediate download.
Before immediate delivery begins, you must agree to receive the digital content straight away and acknowledge that you will lose the 14-day right to cancel once the download starts.
A change-of-mind refund is not normally available after downloading has begun. This does not affect your rights if the file is faulty, cannot be accessed or is not as described.
If you experience a download problem or accidentally purchase the same item twice, email wildqueenspiritual@gmail.com.
Free digital products do not have a monetary refund value.
Amazon Book Purchases
Books purchased through Amazon are subject to Amazon’s own cancellation, return and refund process. Please contact Amazon directly through your order.
The Wild Queen Tip Pot
Tips are voluntary and do not purchase a product or service. They are normally non-refundable once sent.
If you believe a payment was duplicated, made in error or was unauthorised, email wildqueenspiritual@gmail.com as soon as possible and contact your payment provider where appropriate.
Statutory Cancellation Rights
Where the law gives you a 14-day cancellation period, that right will be honoured.
If you ask for a service to begin during that period and later cancel after work has started, you may be charged a fair amount for work already provided.
If a service has been fully completed during the cancellation period after your express request and acknowledgement, the right to cancel may end once the service is complete.
How to Request a Cancellation or Refund
Email wildqueenspiritual@gmail.com with:
• Your name
• The email address used for the purchase
• Your order or booking details
• A short explanation of the request
Approved refunds will be returned to the original payment method. The time taken for the money to appear will depend on the payment provider.
Contact
Wild Queen Spiritual
Operated by Cindy Amess
Email: wildqueenspiritual@gmail.com
Business correspondence address: [Wild Queen Spiritual business correspondence address]